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1. As a new customer, what kinds of coupons can I use?

2. Why can't I use my coupon? How to use coupons?

3. How to place an order on your site?

4. How do I quickly add products to a new order?

5. How to use the new filter function?

6. How do you charge shipping fee?

7. Can I get a big discount for shipping fee?

8. Can you help customize item with my logo?

9. Which kinds of payment methods do you offer?

10. What is the processes of "Vacuum Plating"for stainless steel products? What are their advantages?

A: This is a process of electroplating. It is a green and environmentally friendly technology. The advantages are: 1) Uniform coating with high gloss, 2) Variety of colors to mimic different metal appearances, 3) Environmentally friendly with no harmful gas emission.

11. Why do some products have REACH labels in their titles, but others do not?

A: We will test products from different factories from time to time. If the test is passed, we will add REACH labels to make customers feel more assured. Products that are not labeled do not mean that they have not passed the test, but that they have not been tested yet. Because we have many products, if each one is tested, the cost will be higher. If you have any requirements, you can contact our sales for further confirmation. Of course, we will continue to do this product testing work, so more products will be labeled with REACH labels in the future.

12. Why are the products on the certificates of some products different from those in the listing?

A: We test based on the dimension of "factory". For example, we will randomly test one product with the same material and craftsmanship from the same factory, and then these products will share the same certificate.

13. We offer engraving services

14. If I do not satisfied with the parcel I received, how do I return?

15. How can I purchase from your USA warehouse?

16. Contact us: Mail to: sale@Doreenbeads.com

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